A user has contacted you with a computer problem and cannot provide much information on what happened. The user seems like this may be their first time using a computer. Your first action in responding to the issue should be:
The Event Viewer typically is a good place to start troubleshooting issues, as many errors are listed here.
Event Viewer is a component of Microsoft's Windows NT line of operating systems that lets administrators and users view the event logs on a local or remote machine. In Windows Vista, Microsoft overhauled the event system.Due to the Event Viewer's routine reporting of minor start-up and processing errors (which do not in fact harm or damage the computer), the software is frequently used by technical support scammers to convince users unfamiliar with Event Viewer that …