A user has contacted you with a computer problem and cannot provide much information on what happened. The user seems like this may be their first time using a computer. Your first action in responding to the issue should be:

  • Check the Event Viewer.
  • Restart the PC in safe mode and tell the user to report if the issue repeats.
  • Observe the user's actions while using the PC.
  • Fall apart and cry.

CompTIA A+ 220-902
  • Windows Operating Systems
  • Other Operating Systems & Technologies
  • Security
  • Software Troubleshooting
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  • Operational Procedures