A user has contacted you with a computer problem and cannot provide much information on what happened. The user seems like this may be their first time using a computer. Your first action in responding to the issue should be:
- Restart the PC in safe mode and tell the user to report if the issue repeats.
- Check the Event Viewer.
- Fall apart and cry.
- Observe the user's actions while using the PC.
CompTIA A+ 220-902
- Windows Operating Systems
- Other Operating Systems & Technologies
- Security
- Software Troubleshooting
- This question is filed here
- Operational Procedures
