A user calls and explains that they were visiting a website and received a pop-up on their computer alerting about a virus infection. The pop-up included a alarm sound and flashing colors. The alert prompted them to download an anti-virus tool to clean their computer. What should you recommend?
- Download and scan the computer with the anti-virus tool
- Boot to Safe Mode and remove the virus
- Carefully close the browser and do your own anti-malware scan
- Check the system recovery options
CompTIA A+ 220-902
- Windows Operating Systems
- Other Operating Systems & Technologies
- Security
- Software Troubleshooting
- This question is filed here
- Operational Procedures
