A user calls and explains that they were visiting a website and received a pop-up on their computer alerting about a virus infection. The pop-up included a alarm sound and flashing colors. The alert prompted them to download an anti-virus tool to clean their computer. What should you recommend?

  • Download and scan the computer with the anti-virus tool
  • Carefully close the browser and do your own anti-malware scan
  • Check the system recovery options
  • Boot to Safe Mode and remove the virus

CompTIA A+ 220-902
  • Windows Operating Systems
  • Other Operating Systems & Technologies
  • Security
  • Software Troubleshooting
    • This question is filed here
  • Operational Procedures