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A customer is explaining their PC's symptoms, but you already know what the issue is. Which is the most appropriate action?

  • A) Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
  • B) Ask the customer to repeat the problem and all the symptoms several times, for clarity.
  • C) Finish listening to their explanation and then explain the solutions
  • D) Politely interrupt them and tell them your solutions.
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Answer Description

You should always do your best not to interrupt a customer while they are speaking, unless it going to take an excessive amount of time.

A+ 220-901 Objectives

  • Hardware
  • Networking
  • Mobile Devices
  • Hardware and Network Troubleshooting
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CompTIA A+ 220-1001 CompTIA A+ 220-1002 CompTIA A+ 220-901 CompTIA A+ 220-902 CompTIA Network+ N10-006 CompTIA Security+ SY0-401 CompTIA Security+ SY0-501
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