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Which of the following is step 4 in the troubleshooting theory?

  • A) Establish a theory of probable cause
  • B) Identify the problem
  • C) Verify full functionality
  • D) Establish a plan of action to resolve the problem
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Answer Description

The Troubleshooting Theory is as follows: 1. Identify the problem, 2. Establish a theory of probable cause, 3. Test the theory, 4. Establish a plan of action to resolve the problem, 5. Verify full system functionality and implement preventative measures (if necessary), and 6. Document findings, actions, and outcomes.

A+ 220-802 Objectives

  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting
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CompTIA A+ 220-1001 CompTIA A+ 220-1002 CompTIA A+ 220-901 CompTIA A+ 220-902 CompTIA Network+ N10-006 CompTIA Security+ SY0-401 CompTIA Security+ SY0-501
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