A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

  • "What exactly does not work?"
  • "Can you get to the Internet?"
  • "Are you able to sign on?"
  • "What type of computer is it?"

CompTIA A+ 220-802
  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting
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