A user has called the IT Department and states that their computer does not work. Which of the following would be the BEST question to obtain further information?

  • Are you able to sign on?
  • Does the PC turn on?
  • What exactly does not work?
  • Can you get to the Internet?

CompTIA A+ 220-802
  • Operating Systems
  • Security
  • Mobile Devices
  • Troubleshooting
    • This question is filed here