You are a Network Technician for a large IT Support Company. A client has called in saying that they switched their SOHO network to a fiber connection at the recommendation of their ISP. They have stated that they have not seen a gain in internet performance and that their ISP says it is an issue on the customer's network. What should you do next?

  • Help the customer determine the possible bottlenecks in their SOHO network
  • Contact the ISP for more information
  • Inform the customer that internet performance is an issue they must resolve with their ISP
  • Upgrade the customer's SOHO switch to support 1 Gbps or higher

CompTIA A+ 220-1101
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