What is the first step of the CompTIA troubleshooting methodology?

  • Establish a theory of probable cause
  • Document findings, actions and outcomes
  • Test the theory to determine the cause
  • Establish a plan of action to resolve the problem and implement the solution
  • Verify full system functionality, and, if applicable, implement preventive measures
  • Identify the problem

CompTIA A+ 220-1101
  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting
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