What is the first step of the CompTIA troubleshooting methodology?

Establish a theory of probable cause
Test the theory to determine the cause
Establish a plan of action to resolve the problem and implement the solution
Identify the problem
Document findings, actions and outcomes
Verify full system functionality, and, if applicable, implement preventive measures

Mobile Devices
Networking
Hardware
Virtualization and Cloud Computing
Hardware and Network Troubleshooting

Wipe Score