A customer is explaining their PC's symptoms, but you already know what the issue is. Which is the most appropriate action?
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Ask the customer to repeat the problem and all the symptoms several times, for clarity.
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Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
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Politely interrupt them and tell them your solutions.
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Finish listening to their explanation and then explain the solutions
Your Score:
| Mobile Devices | |
| Networking | |
| Hardware | |
| Virtualization and Cloud Computing | |
| Hardware and Network Troubleshooting |
CompTIA A+ 220-1101
- Mobile Devices
- Networking
- Hardware
- Virtualization and Cloud Computing
-
Hardware and Network Troubleshooting
- This question is filed here
Recommended CompTIA A+ 220-1001 and 220-1002 Training Materials
Posted Thursday, April 21, 2022
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