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Free CompTIA A+ 220-1101 Practice Question

A customer is explaining their PC's symptoms, but you already know what the issue is. Which is the most appropriate action?

  • Ask the customer to repeat the problem and all the symptoms several times, for clarity.

  • Finish listening to their explanation and then explain the solutions

  • Politely interrupt them and tell them your solutions.

  • Continue listening to the customer's explanation, when they are done refer them to a website to find a solution

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This question is for objective:
Hardware and Network Troubleshooting
Your Score:
Hardware and Network Troubleshooting
Networking
Hardware
Virtualization and Cloud Computing
Mobile Devices