You work as an End User Support Technician for a large enterprise. An employee you are not familiar with has repeatedly complained their tablet is "too slow" and "freezes constantly". After several attempts to find an issue you have not determined a cause or been able to replicate the problem. What should you say next?

  • Can you tell me more about the issue and describe what you are doing when it occurs?
  • This laptop seems to be a sufficient speed to me
  • Please come back later with your manager
  • The device is working as expected

CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures
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