You are at another employee's desk helping them solve an issue they reported to the help desk where you work. A few moments after they have explained the issue and you begin troubleshooting your phone begins to ring. What should you do next?
- Politely excuse yourself and answer the phone, telling the person you will call back later
- Excuse yourself to handle the phone call and return to the employee's desk when finished
- Check the caller ID and answer the phone if it is important
- Silence the ringer and apologize for the interruption
Your Score:
| Operating Systems | |
| Security | |
| Software Troubleshooting | |
| Operational Procedures |
CompTIA A+ 220-1002
- Operating Systems
- Security
- Software Troubleshooting
- Operational Procedures
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Recommended CompTIA A+ 220-1001 and 220-1002 Training Materials
Posted Thursday, April 21, 2022
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