You are at another employee's desk helping them solve an issue they reported to the help desk where you work. A few moments after they have explained the issue and you begin troubleshooting your phone begins to ring. What should you do next?

  • Check the caller ID and answer the phone if it is important
  • Politely excuse yourself and answer the phone, telling the person you will call back later
  • Excuse yourself to handle the phone call and return to the employee's desk when finished
  • Silence the ringer and apologize for the interruption

CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures
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