A user has called the help desk you work at and said they are getting an "all blue screen that says their computer has an issue" a few times a day. Rebooting the PC temporarily fixes it. What should you do next?
The screen described is the Blue Screen of Death (BSOD). When Windows PCs encounter an unrecoverable error it will show the all blue screen with an error code like HAL_INITIALIZED_FAILED. This error code is your source for finding the underlying issue and identifying the best fix.
A stop error or exception error, commonly called the blue screen of death (BSoD) or blue screen, is an error screen displayed on Windows computers following a fatal system error It indicates a system crash, in which the operating system has reached a condition where it can no longer operate safely This is caused by many different problems, such as a general hardware failure or a crucial process terminating unexpectedly