A user has called the help desk you work at and said they are getting an "all blue screen that says their computer has an issue" a few times a day. Rebooting the PC temporarily fixes it. What should you do next?

  • Run bootfix.msc on next startup
  • Use Safe Mode from now on
  • Reinstall the corrupted Windows OS
  • Ask for the error message at the bottom of the screen

CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
    • This question is filed here
  • Operational Procedures