A customer has contacted the help desk you work at claiming an application is not opening. After some time troubleshooting the problem the customer has accused you of wasting their time and that you don't know how to solve the issue. How should you respond?

  • Remind the customer the issue is not your fault
  • Suggest that the issue was likely the customer's fault and request they not take their anger out on you
  • Ask the customer to call back later
  • Ask more questions and politely get more information from the customer to help narrow down the issue

Your Score:
Operating Systems
Security
Software Troubleshooting
Operational Procedures
CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures
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