A customer has contacted the help desk you work at claiming an application is not opening. After some time troubleshooting the problem the customer has accused you of wasting their time and that you don't know how to solve the issue. How should you respond?

  • Suggest that the issue was likely the customer's fault and request they not take their anger out on you
  • Ask more questions and politely get more information from the customer to help narrow down the issue
  • Remind the customer the issue is not your fault
  • Ask the customer to call back later

CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures
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