A computer at work has become infected with malware. After several attempts to remove the malware using a professional anti-malware tool you find the malicious software is not fully removed. What should you do next?

  • Buy a new anti-malware tool
  • Reformat the PC
  • Use Safe Mode from now on
  • Restore the PC using known-good backup

CompTIA A+ 220-1002
  • Operating Systems
  • Security
  • Software Troubleshooting
    • This question is filed here
  • Operational Procedures