A user has reported that their desktop PC cannot connect to drive locations on the network. The user is utilizing a wired connection.

DHCP is being utilized in your network.

Choose the most correct first step in troubleshooting:

  • Reboot the switch that the user's client is connected to.
  • Verify physical connectivity between the PC, the data jack at their desk, the patch port in the distribution closet and the switch.
  • Reboot the nearest access point.
  • Determine if the user has received an IP address within the network's scope.

CompTIA A+ 220-1001
  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting
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