A customer is explaining their PC's symptoms, but you already know what the issue is. Which is the most appropriate action?

  • Ask the customer to repeat the problem and all the symptoms several times, for clarity.
  • Continue listening to the customer's explanation, when they are done refer them to a website to find a solution
  • Politely interrupt them and tell them your solutions.
  • Finish listening to their explanation and then explain the solutions

CompTIA A+ 220-1001
  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting
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